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PC Werth Terms & Conditions
PC Werth is open from 08:30-17:30 Monday-Friday, excepting Bank holidays and national holidays.
Outside these hours, orders or enquiries can be placed by email (sales@pcwerth.co.uk), at our webshop (www.pcwerthstore.co.uk), by fax (020 8772 2701) or by leaving a message (020 8772 2700). Full contact details can be found at www.pcwerth.co.uk
We aim to dispatch promptly as soon as we accept your order. Pre-paid or account-holder orders for stock items received by 12 noon, will usually be dispatched before 4.30pm on the same working day. We will make our best endeavours to meet this commitment, however, if we are not in a position to meet it, we will advise you at time of order.
Non-stock items and special orders will be dispatched as soon as possible – we will advise an anticipated delivery date on acceptance of your order.
Individual ear mould and custom product orders will usually be dispatched in a maximum of 4 days from acceptance of order. Bulk orders are dispatched in not more than 10 days. We will make our best endeavours to meet this commitment, however, if we are not in a position to meet it, we will advise you at time of order.
Dispatch of items that are assembled to order depends upon the exact nature of your order and your required delivery dates. We will advise an anticipated delivery date on acceptance of your order.
Occasionally we may encounter delays due to circumstances outside our control. In such eventualities, PC Werth cannot accept any liability for direct or consequential loss in that event.
Our staff will apply the lowest cost and most appropriate P&P solution to your order, taking into account your particular requirements and other considerations such as product value, delivery traceability or guaranteed delivery.
Small items will be shipped by Royal Mail 1st Class post unless you request next day courier delivery. All larger items are sent by courier, depending on weight. Please note that for deliveries of over 30Kg weight, special express deliveries, palletized deliveries and specially insured shipments may incur additional charges, subject to quotation.
UPS is our courier of choice. Subject to weight, size, content and final destination we will apply the most cost-effective charge. We reserve the right to alter the courier of choice without notice.
Please refer to the separate Shipping & Returns section which form part of these Terms & Conditions.
All PC Werth products are covered by a manufacturer’s warranty from date of invoice, valid against defects in workmanship or materials (unless otherwise stated), for UK customers. PC Werth will repair or replace items under warranty at our discretion. Damage caused by accident, misuse, improper or unauthorised handling, modification, repair, or negligence is excluded.
Earmould & custom noise filters: 14 days from invoice (filter inserts: 1 year).
Audiological Instruments, accessories and supplies: 1-2 years subject to manufacturer’s guidance.
Soundfield systems: 5 years.
Accessories and supplies: 0-2 years, dependent on product.
Workmanship: 6 months from invoice (please note: calibration accuracy cannot be warranted after dispatch)
PC Werth can arrange extended warranties for extra peace of mind. Please contact our Sales Department.
Colours and images shown are indicative only. Due to variations in printing and screen processes we cannot guarantee an exact colour match with that shown in illustrations and photographs. Specifications are correct at date of publication. PC Werth reserves the right to amend products and specifications without notice, whilst retaining the original fitness of purpose, therefore the appearance of products may differ from that shown.
Trade credit accounts can be set up, given suitable references. Accounts are monthly. I.e. accounts must be settled 30 days following the invoice date. Opening a credit account can usually be done on the same day - please email sales@pcwerth.co.uk or call 020 8772 2700 for our simple application form. Alternatively, an interactive application form can be downloaded from www.pcwerth.co.uk,
Non-credit accounts can pay by cheque, credit card, debit card or BACS transfer. We can usually open non–credit accounts immediately - please email sales@pcwerth.co.uk or call our team on 020 8772 2700.
Legal and beneficial ownership of all goods supplied remains vested in PC Werth Ltd. until payment is received in full. Interest charged at 2% over Bank of England base rate may be charged on overdue amounts at our discretion.
PC Werth Ltd liability is limited to repair, replacement or refund of the price paid. PC Werth will not, in any circumstances, be liable for damages, compensation, expenses or losses, whether direct or consequential.
All prices shown are trade prices, subject to VAT at the rate current at time of invoice. Prices are subject to change without prior notice. Errors and Omissions Excepted.
The Quality Management System of PC Werth Ltd has been approved by Lloyd’s Register Quality Assurance Ltd to BS EN ISO 9001 for the manufacture of earmoulds and noise protection, the supply, testing, service, calibration and final inspection of hearing aids, equipment and instrumentation for audiology, hearing care and conservation, noise and personal vibration measurement and environmental monitoring, and to BS EN ISO 13485 for the manufacture of earmoulds and noise protection, supply testing service calibration and final inspection of hearing aids, equipment and instrumentation for audiology, hearing care and conservation.
As a producer and supplier to the Business to Business market, we are committed to the protection of the environment and therefore the successful implementation of the WEEE regulations. We are a registered producer of WEEE and a member of an approved Compliance scheme operated by Valpak PLC.
Additional and Specific terms and conditions for on-site installations, assessments, visits and sub contractor work is available separately here or on request from sales@pcwerth.co.uk.
Document rev 1.1 2012
